Shipping Policy

Thank you for shopping with us! Please reach out through our contact us page if you need help with an order.

Order Processing

Most orders are processed and shipped within 48 hours of purchase (excluding weekends and holidays). Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.

Please note that it may take up to 24 hours after shipment for tracking information to appear and update on the carrier's website.

Shipping Methods & Delivery

We ship orders using USPS (United States Postal Service) and UPS. Shipping options range from Standard to Express, depending on the shipping method selected at checkout.

Estimated delivery times are 3–8 business days, depending on your location and the shipping service selected.

While we strive to ensure timely delivery, all shipments are subject to carrier delays that are beyond our control. If your package is delayed, we will do everything we can to assist in locating your shipment and work with the carrier to help get it moving as quickly as possible. However, carrier delays may result in extended delivery times.

Express Delivery

We maintain a 2-business-day handling time for all orders, including those with Express or Overnight shipping. While most orders ship the same day or the next business day, the estimated delivery date for Express and Overnight shipping reflects our standard handling time before the carrier's transit time begins.

If you need your order sooner or have a specific delivery deadline, please contact us before or immediately after placing your order. We will do everything we can to prioritize your order and get it shipped as quickly as possible.

Special Event Items

Items purchased as part of a Special Event or limited-time promotion may require additional processing time. Any extended handling times will be noted on the product page or during checkout when applicable.

Shipping Notifications

You will receive:

• An order confirmation email after your purchase is completed.
• A shipping confirmation email once your order has shipped, including your tracking number.

Please allow up to 24 hours for tracking information to become active after you receive your shipping confirmation.

Delivery

If your order has not been delivered within the expected timeframe, please contact us. We will do our best to help locate your package and assist you throughout the process. If necessary, we can help initiate a missing mail search or shipping claim. Please note that USPS and UPS each have different claim filing requirements and timeframes.

                      Lost package requirements vary by carrier. In most cases, a package must be missing for approximately 15 days before it is considered lost and eligible for a missing mail search or lost package claim. Claims generally cannot be filed before the carrier's required waiting period has passed.

Once a package has been scanned as Delivered by USPS or UPS, responsibility for the package transfers to the recipient. We are not responsible for packages that are lost, stolen, or misplaced after the carrier confirms delivery. If this occurs, we recommend contacting the shipping carrier directly to report the missing package.

Please ensure that the shipping address provided at checkout is complete and accurate. We are not responsible for packages that are delayed, lost, or misdelivered due to an incorrect or outdated shipping address provided with your order.

Some shipping methods include carrier insurance. If your shipment is eligible, we are happy to assist you in determining available coverage and filing an insurance claim when applicable.

                             Insurance claims are reviewed and determined solely by Shipsurance. We are happy to assist with filing a claim on your behalf; however, we have no influence over the claim review process or its outcome and cannot guarantee approval.

Claims for packages that have been scanned as Delivered are evaluated by Shipsurance according to their policy terms. We cannot guarantee refunds, replacements, or reimbursement for shipments that the carrier has marked as delivered.

For added security, Signature Confirmation is available as an optional service during checkout for an additional fee.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of the delivery date.

To file a damage claim with USPS or UPS, or Shipsurance all original packaging, shipping materials, and any notices left by the carrier must be retained. You may also be asked to provide photographs of the damaged item, the shipping box, the packaging materials, and the shipping label.

Please do not discard the item or any packaging until the claim has been completed, as doing so may result in the claim being denied by the carrier.

Questions?

If you have any questions about your order, shipping, or delivery, please don't hesitate to contact our customer support team. We're always happy to help.

Getting an item shipped

 There are items in our store that are only available for pick up. If you see something that you would like to have shipped, please reach out. We will do our best to get it to you.