Returns/ Refunds

We understand that sometimes items don’t work out, and we’re happy to assist with your return.

Return Requirements
All items must be returned in new, original condition. Items cannot be worn or used, and all tags and stickers must remain attached. If the item was a gift, prices may be removed, but tags must remain intact and stickers must still be attached.

All return requests must be made within 14 days of delivery. Orders purchased after October 31 may be returned up to 14 days after December 25.

To initiate a return, please contact us Here and include your order number along with your first and last name.

Return Address
Casual Gear
7900 Ritchie Hwy
Glen Burnie, MD 21061

FanGearSports

Shipping Your Return
Customers are responsible for all return shipping costs. You may use any carrier you prefer. If needed, we can provide a return label, and the cost will be deducted from your refund once the item is received.

Please include your order number inside the package so we can identify your return. Once your item has been shipped, we appreciate you sharing the tracking information so we can monitor its arrival.

Items that arrived damaged by a carrier. We are happy to file insurance claims, but you will need to hold on to all packaging and notices by the carrier. Once a claim is filed, the process is taken over by the insurance company. 

Refunds are given the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

Lost Returns
We are not responsible for lost returns or shipments sent back by the customer. You are responsible for providing proof of return, such as tracking information that confirms delivery. If your return was shipped with tracking and is lost in transit, we are happy to assist with filing a claim; however, the carrier is responsible for any reimbursements.

Please note that both UPS and USPS include up to $100 of insurance on most ground shipments. For items valued over $100, you may choose to purchase additional insurance at your discretion.

If you purchased with instore pick up. Our exchange policy is the same as in store. If you have more questions about this before ordering please contact us here.